{"product_id":"managing-difficult-interactions-expert-solutions-to-everyday-challenges","title":"Managing Difficult Interactions: Expert Solutions to Everyday Challenges","description":"In the business world, confrontations are inevitable—whether they're with your employees, peers, bosses, or suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers. This volume helps you master the art of effectively managing difficult interactions. You'll learn how to determine which confrontations are worth investing your time and energy, understand and manage the strong emotions that can arise during confrontations, design solutions that meet all stakeholders' needs, and coach your direct reports to resolve confrontations productively.","brand":"Thryft Singapore","offers":[{"title":"Like New","offer_id":52826349338905,"sku":"HD42.M364 2008","price":13.9,"currency_code":"SGD","in_stock":true},{"title":"Very Good","offer_id":52826349371673,"sku":"HD42.M364 2008","price":11.9,"currency_code":"SGD","in_stock":false},{"title":"Good","offer_id":52826349404441,"sku":"HD42.M364 2008","price":10.9,"currency_code":"SGD","in_stock":false},{"title":"Well Read","offer_id":52826349437209,"sku":"HD42.M364 2008","price":9.9,"currency_code":"SGD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0110\/0598\/4849\/files\/4985140_5e0048d2-86ba-45c3-9685-84f17683f64b.jpg?v=1784036434","url":"https:\/\/thryft.sbs\/products\/managing-difficult-interactions-expert-solutions-to-everyday-challenges","provider":"Thryft","version":"1.0","type":"link"}