{"product_id":"operations-rules-delivering-customer-value-through-flexible-operations","title":"Operations Rules: Delivering Customer Value Through Flexible Operations","description":"In recent years, management gurus have urged businesses to adopt such strategies as just-in-time, lean manufacturing, offshoring, and frequent deliveries to retail outlets. But today, these much-touted strategies may be risky. Global financial turmoil, rising labor costs in developing countries, and huge volatility in the price of oil and other commodities can disrupt a company's entire supply chain and threaten its ability to compete. In Operations Rules, David Simchi-Levi identifies the crucial element in a company's operations strategies and the link between the value it provides its customers. He offers a set of scientifically and empirically based rules that management can follow to achieve a quantum leap in operations performance. Flexibility, says Simchi-Levi, is the single most important capability that allows firms to innovate in their operations and supply chain strategies. A small investment in flexibility can achieve almost all the benefits of full flexibility. Successful companies do not all pursue the same strategies. Amazon and Wal-Mart, for example, are direct competitors but each focuses on a different market channel and provides a unique customer value proposition—Amazon, large selection and reliable fulfillment; Wal-Mart, low prices—that directly aligns with its operations strategy. Simchi-Levi's rules regarding such issues as channels, price, product characteristics, value-added service, procurement strategy, and information technology transform operations and supply chain management from an undertaking based on gut feeling and anecdotes to a science.","brand":"Thryft Singapore","offers":[{"title":"Like New","offer_id":51576536596761,"sku":"HD38.5.S5614 2010","price":9.9,"currency_code":"SGD","in_stock":false},{"title":"Very Good","offer_id":51576536629529,"sku":"HD38.5.S5614 2010","price":8.9,"currency_code":"SGD","in_stock":true},{"title":"Good","offer_id":51576536662297,"sku":"HD38.5.S5614 2010","price":7.9,"currency_code":"SGD","in_stock":false},{"title":"Well Read","offer_id":51576536695065,"sku":"HD38.5.S5614 2010","price":6.9,"currency_code":"SGD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0110\/0598\/4849\/files\/11557106.jpg?v=1763468209","url":"https:\/\/thryft.sbs\/products\/operations-rules-delivering-customer-value-through-flexible-operations","provider":"Thryft","version":"1.0","type":"link"}