Sale

The complete idiot's guide to great customer service

Regular price Save up to 56%
Unit price
per
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

The complete idiot's guide to great customer service

Regular price Save up to 56%
Unit price
per
Condition guide

Special Offer

Buy 3, Get 1 Free On All Items Under S$10

Add 4 items under S$10 to your cart — the cheapest one is on us.

ISBN: 9780028619538
Authors: Ron Karr
Publisher: Alpha
Date of Publication: 2003-01-13
Format: Paperback
Related Collections: Personal Development, Business
Goodreads rating: 3.89
(rated by 9 readers)

Description

Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation
 

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.